Apr 9
University House Wallingford Has Been Recognized With Reputation.com’s 800 Award for Outstanding Customer Satisfaction

University House Wallingford Wins Reputation’s 800 Award for Outstanding Customer Satisfaction

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The 800 Award is presented to businesses that have excelled across a variety of online review sites by paying close attention to the opinions of customers. Only four retirement communities across the Puget Sound region received this award for 2023.

Here are the qualifications met to receive the 800 Award:

  • Review sentiment
  • Number of reviews and how recently they were left
  • Length of reviews
  • Number of different review sites being utilized by reviewers
  • How quickly and appropriately we respond to reviews

The perspectives of our residents and their loved ones have always been central to our success at University House Wallingford,” said Nisan Harel, Chief Operating Officer for Era Living. “On behalf of the entire team at University House Wallingford, we greatly appreciate this award. We remain committed to continuing the important conversations around innovative housing, programs, and service choices for older adults.

We’re grateful for the multitude of reviewers who have taken the time to write feedback and leave their ratings for University House Wallingford. These insights are very valuable in helping us remain a dynamic and intellectually-rich senior living destination, dedicated to healthy living and vibrant community. We look forward to hearing of your experiences too! Here are a few websites where you can leave a review:

We congratulate University House Wallingford on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honor,” says Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth; we are thrilled to see that University House Wallingford is committed to listening to and taking action on customer feedback to make meaningful improvements.

Here is the testimonial of a happy resident:

Apartments are very well laid out, lots of light and storage. Common areas very well maintained. Food excellent with a good range of choices. Staff excellent, helpful and supportive. Many activities over a range of interests. Because of a strong connection with the University of Washington, many residents are intellectually active. Large library. Neighborhood is a mix of residential and small business, very walkable, good access to public transit.” – Vashonknitter (Read more on Caring.com)