FAQs for vendors

We are immensely grateful to our vendors, suppliers, and others who continue to provide essential services in support of our community operations during this incredibly difficult time. We are also thankful for the personal protective equipment (PPE), cloth mask, hand sanitizer, and other donations from our neighbors and friends in the community, along with their supportive words and actions.

This page is intended to provide additional information to those who provide essential services or supplies in any of our eight retirement communities. This situation is rapidly evolving, and we will do our best to update our website with the latest information.

What are you doing to protect your buildings from COVID-19?

As you know, the elderly residents we serve are particularly vulnerable to COVID-19, and we have taken swift, responsive action to protect our communities from the spread of this virus. We began implementing protective actions at the onset of the virus’s identification in this area. We have worked closely with local and federal health officials and adjusted our response as the situation has evolved. You can read more about our response here.

What additional precautions are you taking in buildings with positive cases?

We continue to use our infectious disease protocol in an attempt to limit the spread of this virus and have strictly isolated those residents who have tested positive in our communities. Staff are self isolating at home until it is safe to return to work. You can read more here.

What communities have positive cases and how widespread is the outbreak?

To date, we have not experienced significant virus outbreaks at any of our communities. There are currently a limited number of cases across some of our eight retirement communities. You can view the latest information here.

How should I or my staff protect themselves when entering your buildings?

  • All visitors must wear a cloth face covering during their visit. We encourage everyone to follow the CDC’s recent recommendations and best practices on this. If a visitor needs to enter our building and does not have their own facemask, then if available, we will provide one for use during their visit. It must be returned to the front desk and will be sterilized before it is used again. We require vendors and other 3rd party workers to have a face covering given that many of them visit many senior living or clinical settings, which may increase their risk of exposure.
  • All visitors will be asked to wash their hands upon entering and leaving the community.
  • All visitors are asked to maintain a social distance of at least six feet from others, practice rigorous hand hygiene, and avoid touching their faces.

We strongly urge that everyone follow similar practices at other facilities and to exercise extreme caution and vigilance in your personal lives—following the Governor’s “stay home, stay healthy” order, the City of Seattle Health Officer Directive on mask use, and other guidelines from the CDC and public health officials.

What is your screening process for visitors? What if I or one of my staff members does not wish to complete it?  

All visitors providing essential services are required to participate in a screening process before they are permitted to enter one of our buildings. If a visitor does not wish to complete this screening, then they will be asked to postpone their visit.

  • All visitors must answer a series of screening questions to assess their risk of exposure to COVID-19. Those who meet any of the following criteria will be asked to postpone their visit:
    1. You have symptoms of illness or have been in close contact with someone with symptoms of illness, including fever/sweating, chills, repeated shaking with chills, cough, shortness of breath or difficulty breathing, chest pain associated with breathing, feelings of exhaustion or weakness, loss of energy, general body aches, vomiting, diarrhea, bloody mucus, presence of confusion, change in mental status, red eyes, change in sense of smell or taste, change in appetite, muscle pain, sore throat, headache, dizziness, bluish lips or face, or unexplained falls or increase in falls.
    2. You have been in close contact with someone who has tested positive for COVID-19 or someone who has been exposed to COVID-19.
    3. You have recently visited or come into close contact with someone who has visited any other building or business associated with a known case of positive or presumed positive COVID-19.
    4. You have recently returned from travel outside of Washington state or you have recently visited an airport. Visits should be delayed for at least 14 days after return, and you can confirm no symptoms of illness such as those listed above.
  • All visitors must have their temperature taken upon entry. Those with temperatures above 100.4 degrees F will be asked to postpone their visit.